ONCE YOUR ORDER HAS BEEN PLACED (SHIPPING)
Shortly after your order has been placed, you will receive a confirmation e-mail acknowledging that we have received your order; details regarding your order will also be provided. All purchases of $100.00 (CAD) or more, pre-tax, will receive free domestic shipping. If your purchase is under $100.00 (CAD), pre-tax, domestic shipping rates will apply (please see the FAQ section of this website for more information).
Expected delivery time is between 7-10 business days with standard shipping and 4-6 days with express shipping. Please allow additional time for shipments to territories and more remote locations.
AFTER YOUR ORDER HAS BEEN SHIPPED (TRACKING)
Once your order has been shipped, we will send you an e-mail with the associated tracking number. The e-mail will provide a link, for you to follow, that will take you to Vince Camuto’s carrier’s website, where details of your shipment will be provided. Additionally, you can track your order by logging into your account. There you can view your order history, including tracking information.
ONCE YOU HAVE RECEIVED YOUR ORDER (RETURNS)
In the event that you are not completely satisfied with your order, within 30 days from your purchase date, you can exchange or return the good(s) for a full refund. Please note that returns must be unworn, undamaged, in the same state that you received them, and in the original packaging. If you decide to return the good(s), please follow the procedure outlined below:
1. Please pack the item(s) with a printed copy of your order confirmation in the original shoe or boot box, place in a carton, and seal with packing tape.
2. Please complete the Request a Return Authorization form below or call 1-888-815-7463 to contact Customer Service. To expedite receiving your Return Label, please provide Customer Service with your order number, the item you are returning, and the reason for the return. On receipt of the emailed Return Label, please drop off your Return to your nearest Canada Post outlet. Please keep in mind that returns may be subject to a $5.00 pick-up fee per item.
Items purchased at vincecamuto.ca are not eligible for return or exchange in a Vince Camuto retail store.
Request a Return Authorization